A new layer of personalised hospitality

Connect every part of the guest journey.

StateSenseTM connects how guests feel now with how they want to feel next, creating functional drink experiences across arrival, spa, fitness, pool, business, dining, evening and in-room moments.

Through StateShiftTM, separate facilities become part of one connected and responsive hospitality experience.

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The opportunity

Luxury hospitality serves the guest.
StateSenseTM responds to the moment.

Luxury destinations already provide exceptional rooms, restaurants, spas, fitness facilities, pools and personalised service. But these experiences are rarely connected to what the guest wants at a particular moment.

◆ Arriving tired after a long flight
◆ Preparing for an important meeting
◆ Refreshing after exercise or a spa treatment
◆ Recovering after heat, travel or a long day
◆ Preparing to become socially present for the evening
◆ Settling down before sleep

StateSenseTM begins with one intelligent question.

arriving after a long journey
settled into the destination

How would you like to feel next? Tell us, and we will create the functional drink for this moment. That feels like personalised hospitality — not another beverage counter.


The missing layer

Exceptional facilities. One disconnected guest journey.

Luxury destinations already offer exceptional spas, fitness facilities, pools, beaches, restaurants, lounges and in-room dining. But each facility usually operates as a separate experience.

◆ The spa has a treatment menu
◆ The gym has a fitness programme
◆ The pool has a drinks menu
◆ The restaurant has a dining menu
◆ In-room dining has another menu
◆ None of them ask the same question

What is missing is one experience that connects them around the guest. Through StateShiftTM, the same intelligent question can appear across the destination — How would you like to feel next? — and the answer creates a functional drink relevant to where the guest is, what they have just experienced and what they want from the next part of their stay.


The guest journey

One stay. Many moments.

StateShiftTM supports the transitions that shape a guest’s experience throughout the destination.

Arrival

A guest arrives tired after a long journey. StateShiftTM helps them refresh, settle and transition into the destination.

RESETEASE
Morning

Preparing for an excursion, an active day or an important meeting — the guest chooses the state they want to carry into the morning.

LIFTFLOW
Fitness

The guest finishes exercising and wants to refresh or transition into the next part of the day. A functional drink becomes part of that journey.

RESETEASELIFT
Spa

A treatment may end, but the wellness journey should not. StateShiftTM extends the experience beyond the treatment room.

EASERESETUNWIND
Pool and beach

Refresh after heat, remain socially present, or move into a calmer state. A response to the moment rather than another fixed drinks list.

RESETSOCIALEASE
Afternoon

The guest wants to move beyond the natural dip in the day and prepare for what comes next — a considered transition into the afternoon.

LIFTFLOWRESET
Business

A guest preparing for a meeting may want composed focus rather than simply another coffee. StateShiftTM introduces a more personalised choice.

FLOWLIFT
Evening

Become socially present, remain engaged, or begin slowing the pace — supporting the transition into and through the evening.

SOCIALEASEUNWIND
In-room

The personalised journey should not stop when the guest returns to their room. They choose what they want next, in a more private setting.

FLOWEASEUNWIND

StateShiftTM can also become part of executive meetings, wellness programmes and curated retreats, adapting to different moments within the schedule. The facility changes. The guest journey continues.


The states

Choose how you want to feel next.

Six desired states. A functional drink created for the moment.

LIFT

Bright energy when you need to get moving.

FLOW

Clear, composed focus for what comes next.

SOCIAL

Feel present, open and ready to connect.

EASE

Release the tension while staying engaged.

UNWIND

Slow the pace and settle into the evening.

RESET

Refresh your senses and start again.

These are not fixed drink names. They are desired states that allow StateSenseTM to match each guest with an approved functional blend, flavour direction and preparation suited to the moment.


Why StateSenseTM matters

From exceptional facilities to an exceptional journey.

StateSenseTM does not ask the destination to add another conventional beverage outlet. It helps the destination make its existing facilities feel more connected, personalised and responsive.

Connects the destination

One consistent guest experience across arrival, spa, fitness, pool, beach, business, dining, evening and in-room moments.

Fills a visible service gap

Existing menus ask what the guest wants to order. StateShiftTM asks what the guest wants from the next moment.

Extends wellness beyond the spa

Wellness no longer begins and ends with a treatment. It becomes part of the guest’s complete stay.

Makes personalisation tangible

Personalised hospitality stops being a service promise and becomes something the guest can actively experience.

Creates meaningful transitions

The moments between travel and arrival, exercise and refreshment, treatment and relaxation, work and leisure, or activity and sleep.

Connects different departments

Spa, fitness, pool, beach, restaurants, lounges and in-room service become part of one coherent guest journey.

Strengthens the destination story

The destination becomes known not only for the facilities it provides, but for how intelligently those facilities work together around each guest.

Creates a memorable signature

StateShiftTM becomes a recognisable part of the stay — something guests remember, discuss and associate with the destination.


A distinctive service story

Give guests something they cannot find at the resort next door.

Luxury destinations increasingly compete through similar rooms, spas, pools, restaurants and amenities. StateSenseTM gives the property a distinctive experience guests can understand, use and remember.

◆ Brand differentiation
◆ Wellness positioning
◆ Guest storytelling
◆ Press and social-media interest
◆ Resort-package development
◆ Corporate and executive retreats
◆ Wellness programmes
◆ Memorable arrival and departure experiences

Selected partnerships may include defined property or destination exclusivity, helping protect the experience from becoming another amenity available at every neighbouring resort.


One experience across the destination

The same question. A different moment.

StateShiftTM connects the guest’s experience across the property while allowing every department to keep its own identity, atmosphere and service style.

Lobby and arrival

Help guests refresh, settle and transition after travel.

RESETEASE
Spa

Extend the wellness journey before and after treatments.

EASERESETUNWIND
Fitness

Support the transition into or after physical activity.

LIFTRESET
Pool and beach

Refresh after heat, remain socially present or move into a calmer state.

SOCIALRESETEASE
Business lounge

Support composed focus before meetings and executive sessions.

FLOWLIFT
Restaurants and evening venues

Help guests become more present, stay engaged or begin slowing the pace.

SOCIALEASEUNWIND
In-room experience

Continue the personalised journey in the privacy of the guest’s room.

FLOWEASEUNWIND
Events and retreats

State-based functional drink experiences built around the programme, schedule and occasion.

LIFTFLOWUNWIND

One guest. Multiple settings. One connected experience.


How the guest experiences it

One guest. Four intelligent moments.

01

Understand

The guest tells StateSenseTM how they feel now and how they would like to feel next, through a short guided experience. Preferences and serving context are captured along the way.

02

Check

Time of day, previous caffeine, declared sensitivities, dietary preferences and relevant exclusions are all considered. Unsuitable options are removed before a recommendation is made.

03

Match

StateSenseTM selects an approved functional blend, flavour direction and preparation matched to the guest and the moment.

04

Create

The Next State BarTM receives the exact preparation and creates the drink. Optional guest feedback helps StateSenseTM improve future recommendations.

The experience stays simple for the guest. The intelligence and the controls stay behind it.


One real decision

A recommendation based on the complete moment.

A guest arrives with low energy and wants to become focused and productive — but has already had several caffeinated drinks. StateSenseTM does not simply add more stimulation.

The moment
Low energy, wants to become focused and productive
Has already had two or more caffeinated drinks today
More than six hours before sleep
Prefers citrus and crisp flavours
StateSenseTM recommends
FLOW · CLEAR
A composed-focus functional drink with a crisp citrus, ginger and mint profile.
Desired state
Clear, productive focus
Functional profile
Composed focus
Stimulation
No added caffeine
Flavour direction
Citrus · Ginger · Mint

The guest wanted greater focus but had already consumed significant caffeine. A stimulant was still permitted here — StateSenseTM chose not to spend it. The recommendation considers not only how the guest wants to feel, but the complete context of that moment.


Designed responsibly

Intelligent recommendations. Controlled preparation.

Every StateSenseTM recommendation is limited to an approved recipe and a pre-measured functional blend.

Checked before anything is prepared. Relevant exclusions, previous caffeine consumption, time before sleep, dietary preferences and declared sensitivities are all considered before a recommendation is released.
The blend is pre-measured. Functional ingredients are never improvised, freely combined or doubled during preparation.
Every serve is traceable. Recipe version, batch and the device that served it are bound to the record at the moment the drink is made.
The rules only ever remove options. Nothing a guest, a team member or a venue can enter will raise a ceiling.
It is a beverage, not a treatment. StateSenseTM recommends functional drinks. It does not diagnose, prevent or treat medical conditions, and does not replace professional medical advice.
The proposition

A luxury destination is more than a collection of exceptional facilities.

The real experience is how those facilities work together around the guest. StateSenseTM fills the space between them — connecting arrival, wellness, fitness, leisure, business, dining, evening and in-room moments through one personalised functional drink experience.

◆ A more connected guest journey
◆ A tangible expression of personalised hospitality
◆ A distinctive experience guests can remember
◆ A stronger connection between existing facilities
◆ A wellness experience that extends beyond the spa
◆ One consistent idea across the entire destination

The guest chooses how they want to feel next. StateSenseTM understands the moment. The destination responds.

One guest · many moments · one connected journey

The brands

Three connected layers. One guest experience.

StateSenseTM
The intelligence

The technology and recommendation system that understands the guest’s desired state, preferences and serving context.

StateShiftTM
The guest experience

The moment when guests choose how they want to feel next and receive a matched functional drink recommendation.

The Next State BarTM
The creation

The physical StateSenseTM experience that creates each StateShiftTM recommendation and supports its delivery across the destination.

Venue partnership

Connect your guest journey with StateSenseTM.

Discover how StateShiftTM can become part of the guest experience across arrival, wellness, fitness, leisure, business, dining, evening and in-room moments. We will explore how StateSenseTM can complement your existing facilities, fill the gaps between them and create a distinctive signature for your destination.

Selected partnerships may also include defined property or destination exclusivity.

or write to pilots@statesense.co
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to pilots@statesense.co

We reply to every enquiry from an operator. Demonstrations are given in person or over a call, never as a document.

By submitting this request, you agree that StateSenseTM may contact you regarding a potential venue partnership. Your information will be used only for that purpose — how we handle it.